AppSumo is an international marketplace where you can get cutting-edge tools and apps at amazing prices of up to 98% off. From sales to SEO to design and customer management, different types of software are available at special prices.
For example, you can purchase an app that usually costs $1,069 (about 150,000 yen) on AppSumo for only $89 (about 12,000 yen).
AppSumo allows you to pay once and keep software forever, which is very attractive to entrepreneurs and managers.
On the other hand, there may be cases where "I bought it on AppSumo, but it doesn't work as much as I thought...".Can I get a refund for the software I purchased? Amazing money-back guarantee and how to do itI will explain.
AppSumo's money-back guarantee is 60 days! Notes
AppSumoTo、It offers a 60-day money-back guarantee.In other words, it also means that you can try it risk-free for 2 months.
Once you find your favorite app or service, you can buy it with confidence. If there is any problem, you can also process a refund within 60 days.
How to check if there is a money-back guarantee
However, some products do not come with a money-back guarantee. Please check the product page for money-back guarantees.
If there is a money-back guarantee, it is listed below the purchase button.If there is none, it is not listed.
AppSumo refund method [easy in as little as 1 minute]
AppSumo allows you toRefunds are available without any special conditions.When refunding, you can get a refund in 1 minute just by answering a simple questionnaire.
You will get a refund almost unconditionally, but there are dangers if you refund too much. I will explain that later. Be sure to read it.
The AppSumo refund procedure is as follows:
Select Refund from the product page
Log in to your AppSumo account and select "Refund" from the product list.
Go to the refund screen.
Click the button "Initiate refund"
If you want to refund, press the blue button.
The description is written below. Translated,
- If you paid with PayPal, you should receive an email from PayPal about your refund. You can also check it in your PayPal account.
- If you pay with a credit/debit card, it may take 5-10 business days. Please note that refunds may also appear in a reversed format. In the event of a reversal, the original payment is removed from the bank statement and no separate credit is issued.
- If you use AppSumo Credits to refund, the refund amount will be instantly converted into credits. No need to wait. Your credits will appear in the "My Rewards" section.
- If you paid with AppSumo credits, the credits will be re-added to your AppSumo account and will appear at checkout for your next purchase.
Choose a refund reason
Please select the reason for the refund.
- I want to select a different plan
- I was never able to access the product
- Product was not as described
- Product didn't meet expectations
- Support was slow or lacking
Once you have selected your refund apocalypse, click the button "Continue".
Write the refund reason in 200 characters or less
Write your impressions in 200 characters or less.Write in English what was wrong with this product or what was lacking in expectations. It's not difficult.
If you are not good at English, you can use ChatGPT or DeepL Translate to create feedback texts.
Once you've written your feedback, click the button "Continue".
Choose a refund method
At lastHow to receive a refundSelect . This refund is the last step.
Once the refund is complete, you will immediately lose access to the product. You may not be able to repurchase it again.
There are two refund methods.
AppSumo Credit Instant
Refunds will be processed as AppSumo credits instantly.
This AppSumo credit can be used to pay when you buy goods on AppSumo.It cannot be exchanged for cash.
Refund with original payment method
You will be refunded according to the method you paid for. If you pay with PayPal, you will get a refund to PayPal. If you are using a credit card, it will be refunded to your card. This refund may take some time to complete.
Then, when you choose a refund method, press the button. Your refund is now complete.
How many days until you get a refund on AppSumo
The number of days until the refund depends on the refund method.
When you receive a refund with AppSumo Credit, you will receive your refund instantly.
However, please note that it cannot be exchanged for cash. AppSumo credits are available for payment when purchasing other products on AppSumo.
If you want to receive a refund via PayPal or credit card,It can take up to 3 days.Refunds may be delayed if you fall between Saturdays and Sundays.
However, please wait as you will definitely receive a refund.
If you do not receive a refund after one week, please contact AppSumo support.
Precautions for refunding on AppSumo [Account freezing risk]
There are two things to keep in mind when refunding with AppSumo. Please be sure to read this item.
Check the refund period
First, AppSumo offers a 60-day money-back guarantee.
I have 60 days, so I wonder if I can refund it again next time... It tends to be. However, before you know it, you may have passed the refundable deadline.
Please check the red frame in the image for the refund period.
The date on which the product can be redeemed is the same as the date on which the product can be refunded.After 60 days, it cannot be exchanged or refunded.
Don't forget.
Not refunding a large amount [danger]
If you refund excessively, AppSumo will judge it as "malicious behavior".Your AppSumo account will be frozen.
It is not a threat, but a topic that has been often shared in overseas Facebook groups where AppSumo users actually gather, but as a result of repeatedly refunding on AppSumo,The account is no longer available and cannot be purchasedThere is a voice.
There should be no problem if it is a few times a month. Probably the ratio. If refunds accumulate that exceed the number of purchases, there is a risk of freezing.
However, specific standards and rules have not been announced by AppSumo. Therefore, these are only speculations.
However,There is no need to be overly intimidated.If you are using it normally, there is no possibility that your account will be frozen.
I myself have been using my current account since 2019. I also deleted my previous account at my own discretion. I have never had my account frozen or sanctioned.
Therefore, please feel free to use AppSumo first.
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